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| Course : |
Duration : 40 Hrs |
| Sub Course : |
| Course Content : |
- Over view of CRM Architecture
- Business Partner
- BP Roles & Grouping, BP Relationships
- Organizational Management
- Organizational Model, Org Determination
- Territory Management
- Territory Hierarchy Levels
- Product Master
- Attributes & Set Type, Hierarchies & Categories,
- Product types, Maintain Products
- Business Transactions
- Item Category
- Activity Management
- business Activities
- task
- Partner Processing
- Partner Functions, Access Sequence, Determination Procedure
- Text Determination Procedure
- Text Objects, Text Types
- Actions
- Action Profile, Conditions
- Pricing
- Condition Techniques and condition types
- Billing
- Billing Unit, Billing Type, Billing Document
- Middleware
- BDoc Modeler, BDoc Messages
- Replication & Realignment
- Administration Console
- BDoc Types,
- initial data load, delta load & Synchronization
- Integration between R/3 & CRM
- Synchronization process between CRM & Mobile Applications Marketing
- Marketing Planner & Campaign Management
- Marketing Calendar
- Personalized Mail Forms
- Customer Segmentation
- Product Proposals
- Campaign Automation
- External List Management
- Lead Management
- Opportunity Management
- Sales Cycle, Tools - Buying Center & Sales Agent
- Copying Controls
- Quotation management
- Order Management
- special functions in quotation and order management
- contract management
- pricing
- rebate management
- Installed Base management
- Service agreements and service contracts
- service plans
- service order management
- Complaints and Returns
- warranty claims
- case management
- Agent Functions and Processing IC
- Technical Architecture
- Front Office Frame Work
- IC Win Clint Profile
- Configuring Components
- Visible & hidden Components
- Action Box Configuration
- Scripting /Messaging
- Call List Management
- Agent Inbox (E-mail Handling)
- Alert Modeler
- Navigation In Mobile Sales & Service
- Mobile Client Architecture
- Mobile Application Studio
- TILES, Tile sets, Business Components & Applications
- Name Space Manager
- Agent Function and Processing IC
- IC Web Clint Profile
- IC Web Clint Functions
- IC Manager Portal
- IC Workforce Management
- Communication Architecture
- Architecture
- Web Shop (B 2 B & B 2 C)
- User Account Management
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